Carl Joins the Marplat staff as the Director of Heating & HVAC Operations and is immediately tasked with growing our contractor relations via service and enhanced training. As we approach the Heating Season, it is our number one goal to provide unparalleled customer support, both via the telephone and in the field. Carl’s technical background on a wide array or products in the field enables him to raise the bar of Marplat’s PlumberCare™ Support to new levels.

Carl can be reached by calling 516-333-9292 x232, via email at ckrause@marplat.com or via cellular telephone at 516-523-7143.

Look for new training classes on our events calendar each month, as we continue to broaden the scope of our PlumberCare™ Training Program.

• Have the product make, model and serial number handy to give to us.  We are required by all the manufacturers we represent to record this information.
• Have the site address available as well, in case we are needed to join you in the field.
• Make sure that you have the product manual and proper tools on the site with you.
  • This is extremely important.  For example, if you are having a GAS supply issue and do not have a manometer on site, there is little we can do to assist.
• If you have a camera on your phone, take pictures from multiple angles and email them to support@marplat.com.
  • If we can see what you are looking at, we have a better chance to help you that much quicker.

Remember, the more information you can provide us, the more we can help, so take notes of what you experience.

Effective June 24th, Marplat Company Inc. no longer represents the Baxi line of heating products. All of us at Marplat wish to convey to all of our customers (homeowners, contractors, wholesalers, engineers, etc.) that service and support is still our number one priority.

Unfortunately due to certain obligations and restrictions, Marplat Company Inc. must defer all requests for support back to the manufacturer directly.  They can be reached at Marathon International, 1-800-461-4657.  The staff at Marathon International has informed us that they are prepared to assume the role of support.

We thank you for your patronage on this product line.

ComStar is pleased to announce FREE I-Phone and Android APPs for the RS Series of R22, R12 and 502 alternative refrigerants. The app contains the following information:

• Introduction to the RS series of refrigerants
• Replacement Guide
• Main applications
• R22 applications
• Pressure/Temperature tables –
  set in bar absolute Celsius, but can be switched to gauge F
• Retrofit guides for RS-24, RS-44, RS-45 & RS-52
• Contact details

1. iPhone / iTouch / iPad
   1. When entering the App store, enter “refrigerants” into Search & scroll down to the RS series app, & download.
2. Android
   1. The android app is available via Google’s Android Market. A user can start the google market from their phone and then search for “RSL”. Please note that it must be in CAPITALS – lowercase will not result in the app being found. Then the user can install from there.